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Chief Innovation Officer

2 weeks ago

Thrissur, Kerala, India beBeeTransformation Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Transformation Leadership Role

Drive organizational change and innovation by leading a team of consultants across multiple industries.

  • Key Responsibilities:
  • Develop and execute cross-functional transformation initiatives to achieve strategic goals.
  • Communicate effectively with stakeholders, including executive management, business owners, and process leads.
  • Collaborate with consultants to analyze business cases and identify opportunities for growth.
  • Stay up-to-date with emerging technologies relevant to our service lines.
  • Deliver results-driven projects focused on cost optimization, revenue enhancement, and metric improvement.

Requirements:

  • Bachelor's degree in computer science, engineering, or a related field, with 10+ years of experience in change management or transformation.
  • 5+ years of program management experience in a matrix environment.
  • Proven track record of driving complex improvement/transformation projects across multiple accounts and domains.
  • Expertise in Transformation/Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean/Six Sigma).
  • Strong understanding of AI-enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc.).
  • Experience working in the Contact center/BPO industry (Voice).
  • Excellent collaboration skills within organizational levels to build relationships.
  • Strong internal client-facing skills with excellent communication, negotiation, and conflict management skills.
  • Flexibility to work in shifts.

Preferred Qualifications:

  • Working knowledge of the Scaled Agile Framework.
  • Six Sigma Greenbelt or Black belt/PMP/OCM certification preferred.