Guest Relations Officer

1 week ago


Kozhikode, Kerala, India Starcare Hospital Kozhikode Full time

Job Summary: We are seeking a highly skilled Guest Relations Executive to join our team at Starcare Hospital Kozhikode.

Key Responsibilities:

  1. Welcoming patients and visitors, attending to their inquiries, and providing timely responses to their requests.
  2. Receiving and answering calls, handling queries related to appointment timings, and making courtesy calls to remind patients of upcoming appointments.
  3. Maintaining a clean and organized environment, keeping patient records updated, and providing a smooth registration process for new patients.
  4. Settling customer complaints efficiently and escalating issues to the Manager Operations & Guest Relations when necessary.
  5. Building strong relationships with hospital staff and departments, staying informed about services and developments, and maintaining a high level of professionalism.

Requirements:

  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and multitask effectively.
  • Strong problem-solving and conflict resolution skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • High school diploma or equivalent required; relevant experience in guest relations or a related field preferred.


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