Guest Relations Officer
1 week ago
Job Summary: We are seeking a highly skilled Guest Relations Executive to join our team at Starcare Hospital Kozhikode.
Key Responsibilities:
- Welcoming patients and visitors, attending to their inquiries, and providing timely responses to their requests.
- Receiving and answering calls, handling queries related to appointment timings, and making courtesy calls to remind patients of upcoming appointments.
- Maintaining a clean and organized environment, keeping patient records updated, and providing a smooth registration process for new patients.
- Settling customer complaints efficiently and escalating issues to the Manager Operations & Guest Relations when necessary.
- Building strong relationships with hospital staff and departments, staying informed about services and developments, and maintaining a high level of professionalism.
Requirements:
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and multitask effectively.
- Strong problem-solving and conflict resolution skills.
- Ability to maintain confidentiality and handle sensitive information.
- High school diploma or equivalent required; relevant experience in guest relations or a related field preferred.
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