Hotel Operations Manager

2 weeks ago

Tiruchi, Tamil Nadu, India Sisco Jobs Full time
Job Overview:

The Regional Manager will be responsible for overseeing the day-to-day operations of the hotel branch, ensuring that all departments are working efficiently to deliver exceptional customer service. This role requires strategic leadership, team management, and financial oversight to drive the branch's performance in alignment with the hotel's business objectives.

Key Responsibilities:
  • Oversee all aspects of branch operations, including guest services, housekeeping, food and beverage, maintenance, and front office.
  • Develop and implement strategies to improve guest satisfaction and ensure service quality is maintained at all times.
  • Manage budgets, forecast revenues, and control costs to meet financial targets.
  • Monitor and analyze performance metrics to ensure profitability and growth of the branch.
  • Lead, motivate, and mentor staff to improve performance, fostering a positive and productive work environment.
  • Ensure compliance with hotel policies, industry regulations, and health and safety standards.
  • Build and maintain strong relationships with guests, addressing any issues or concerns promptly.
  • Oversee marketing efforts to attract new guests and retain existing ones.
  • Collaborate with senior management to create and implement business strategies.
Essential Qualifications:
  • Bachelor's degree in Hotel Management, Business Administration, or a related field.
  • A minimum of 5 years of experience in hotel management or a similar role within the hospitality industry.
  • Proven track record of successfully managing hotel operations, with experience in budget management and customer service excellence.
Skills Required:
  • Strong leadership and team management skills, with the ability to lead by example and inspire staff.
  • Excellent financial acumen, with the ability to manage budgets and drive profitability.
  • Outstanding communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.
  • Exceptional problem-solving abilities and attention to detail.
  • Proficient in hotel management software and MS Office suite.
  • Ability to multitask and perform well under pressure.
  • Strong organizational and decision-making abilities.

Sisco Jobs is committed to providing exceptional customer service and creating a positive work environment. If you are a motivated and experienced professional looking for a challenging role, we encourage you to apply for this position.

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