
Strategic Growth Specialist
4 days ago
We are seeking an experienced Business Development Manager to drive business growth in specific industry verticals/territories through strategic initiatives, including cross-selling and managing customer relationships and ensuring achievement of sales targets.
Key Responsibilities:
- Develop and implement a sales plan for the assigned vertical/territory, identifying potential clients, highlighting customer requirements, and forecasting market trends.
- Monitor sales targets at the territory/vertical level on a weekly basis, highlight deviations, and initiate corrective action as required.
- Ensure adherence to sales performance standards at the territory level.
- Identify potential business opportunities from multiple channels and develop a pursuit plan.
- Negotiate and finalize terms with clients in terms of product specifications, payment terms, and timelines and obtain approval from the reporting manager.
- Build and maintain relationships with customers in the territory to facilitate deep understanding of their needs and direct swift resolution of any customer queries.
- Ensure specifications of the customer are documented in the relevant formats and forwarded to the concerned department.
- Liaise with the operations team at the center to ensure execution of orders in line with predefined timelines and criteria.
- Liaise with the customer on a regular basis and ensure changes in order specifications are communicated to the concerned department.
- Ensure collections from clients as per contractual agreement.
- Ensure timely dispatch of goods to the client's site as per the delivery schedule.
- Lead establishment of service centers or identify partner agencies to provide quick after-sales service to customers.
- Provide technical support to customers on after-sales related issues.
- Ensure all customer complaints are recorded and resolved within predefined timelines.
- Ensure that all customer interaction activities are properly logged and updated in appropriate systems.
- Reports: Require details mentioned in reports to have one-to-one discussion about future plans with superiors.
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