Enterprise Client Strategist

2 days ago

Bengaluru, Karnataka, India beBeeAccount Full time ₹ 18,00,000 - ₹ 25,00,000

We are seeking experienced professionals to fill a key role in managing and growing Enterprise customer relationships. As an Account Growth Specialist, you will be responsible for building strategic partnerships with key decision-makers at large enterprises and delivering value through cutting-edge technologies.

Key Responsibilities:
  • C-Level Relationship Management: Develop and maintain strong relationships with C-level stakeholders and decision-makers at Enterprise clients, serving as their trusted advisor throughout the partnership lifecycle.
  • Onboarding and Implementation: Lead the onboarding process for new clients, ensuring seamless integration of our AI platform into their existing systems, and driving early adoption and engagement with our products.
  • Customer Advocacy and Strategy: Understand clients' business goals, challenges, and industry trends to create tailored strategies that maximize the value of our platform for their needs, focusing on AI-driven customer experience transformation.
  • Cross-Functional Collaboration: Collaborate closely with internal teams, including Customer Success, Product, Engineering, Marketing, and Sales, to ensure client feedback is integrated into our platform development.
  • Renewals and Retention: Drive contract renewals by demonstrating value and ROI, and proactively address any issues that may impact client retention and long-term relationships.
Requirements:
  • Experience: 2-8 years in customer success, account management, or a related role, specifically working with Enterprise clients. Experience in Conversational AI, SaaS, or Generative AI platforms is highly preferred.
  • Education: Some degree with a Business background or work experience of above 7 years in customer-facing roles is preferred.
  • Industry Knowledge: Deep understanding of Fintech, Healthtech, and/or Edtech industries and their unique customer experience challenges. Experience working on AI or messaging-related platforms is highly desirable.
  • Technical Aptitude: Familiarity with Generative AI, third-party integrations, and cloud-based platforms. A basic understanding of technical concepts to help customers map use cases to feasibility on our platform.
  • Communication: Excellent verbal and written communication skills, with the ability to present complex ideas clearly and concisely.
  • Problem-Solving: Strong analytical and problem-solving skills, with a customer-first mindset and the ability to think strategically.
  • Project Management: Ability to manage multiple Enterprise accounts and complex projects simultaneously, ensuring timely delivery and follow-up.
About this Opportunity

This is an excellent chance to join our team and take your career to the next level. If you have a proven track record of managing and growing Enterprise customer relationships, we want to hear from you

Please note that this job description is a general outline of the role and responsibilities. We reserve the right to modify or add to this job description as needed. We are an equal opportunities employer and welcome applications from all qualified candidates.

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