IT Operations Specialist

1 week ago

Pune, Maharashtra, India beBeeOperations Full time ₹ 7,50,000 - ₹ 10,00,000

Job Title: IT Operations Specialist

We are seeking a highly skilled IT Operations Specialist to join our team. In this role, you will be responsible for managing and resolving incidents efficiently to ensure minimal disruption to business operations.

  • Manage and resolve incidents efficiently to ensure minimal disruption to business operations
  • Provide expert support for service desk operations ensuring timely and effective resolution of user issues
  • Utilize Service Now platform to track manage and report incidents and service requests
  • Implement and maintain Windows-based systems to ensure optimal performance and security
  • Oversee networking infrastructure to ensure reliable connectivity and data flow
  • Deliver remote desktop support to users ensuring seamless access to necessary resources
  • Collaborate with teams to enhance service delivery and optimize IT processes
  • Analyze incident trends to identify areas for improvement and implement proactive measures
  • Develop and maintain documentation for IT processes and procedures
  • Ensure compliance with industry standards and best practices in cards and payments domain
  • Provide training and guidance to users on IT systems and tools
  • Monitor system performance and implement necessary upgrades and patches
  • Support hybrid work model by ensuring secure and efficient remote access solutions.

Qualifications:

  • Possess strong expertise in incident management and service desk operations
  • Demonstrate proficiency in Service Now platform for managing IT services
  • Have solid experience with Windows systems and networking infrastructure
  • Exhibit capability in remote desktop support and troubleshooting
  • Show understanding of cards and payments domain and its IT requirements
  • Display ability to work effectively in a hybrid work environment
  • Bring excellent communication skills for user support and team collaboration.

Required Skills:

Service Desk, Good Communication Skills

Key Responsibilities:

  • IT Process Management
  • Incident Resolution
  • Service Delivery Optimization
  • Documentation and Compliance

What We Offer:

  • Opportunity to work in a dynamic and innovative environment
  • Professional growth and development opportunities
  • Competitive compensation and benefits package

Why Join Us?

  • Be part of a team that values innovation, collaboration, and excellence
  • Contribute to the success of a leading organization
  • Make a meaningful impact in the industry

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