Executive Assistant

2 days ago

Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 45,00,000 - ₹ 75,00,000
Job Title: Front Desk Executive

As a key member of our team, you will be responsible for managing front desk operations, handling guest relations, and addressing student accommodation and hostel-related concerns.

This role involves coordinating with internal teams to ensure smooth functioning of Building B (hostel & guest accommodation).

Key Responsibilities:
  • Front Desk & Guest Relations
  • Manage inquiries, provide accurate information, and guide visitors appropriately.
  • Ensure professional and courteous handling of phone calls, emails, and in-person queries.
  • Maintain visitor records, appointment schedules, and check-in/check-out logs.
  • Student Communication & Support
  • Act as a liaison between students and administration for hostel-related queries.
  • Address and resolve student complaints related to facilities and services.
  • Coordinate with student welfare/administration teams for resolution of issues.
    • Visiting Faculty & Guest Accommodation
    • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
    • Ensure rooms in Building B are well-prepared, clean, and meet hospitality standards.
    • Address any accommodation-related issues promptly and effectively.
    • Property & Facility Management (Building B – Hostel & Guest Accommodation)
    • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
    • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
    • Report property-related issues and ensure timely resolution.
    • Maintain records of complaints, repairs, and service requests for Building B.
    • Administrative Support
    • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
    • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
    • Support institute events by coordinating guest arrivals and accommodation.
    • Ensure compliance with institute policies and safety standards.
    Requirements:
    • Graduate degree in Hospitality, Administration, or a related field.
    • 2-4 years of experience in front desk, guest relations, or facility management.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving ability with a student- and guest-centric approach.
    • Ability to multitask and handle pressure situations calmly.
    • Proficiency in MS Office (Word, Excel, Outlook).
    • Attention to detail with record-keeping and reporting.
    • Team coordination and stakeholder management skills.

The ideal candidate should have a strong background in hospitality and customer service, with excellent communication and problem-solving skills.

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