Visa Travel Specialist

2 days ago


Nashik, Maharashtra, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000
Job Description

About Visa Roots is a leading visa travel management company that specialises in providing a wide range of visa services to individuals, families, and corporate clients.

We are seeking a Customer Service Executive to serve as the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels.

The ideal candidate will have strong verbal and written communication skills, excellent interpersonal and problem-solving abilities, and be able to manage multiple tasks and prioritise effectively.

The Customer Service Executive will be responsible for:

  • Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Delivering accurate information regarding services, procedures, and requirements.
  • Handling and resolving customer complaints and issues with empathy and efficiency.
  • Escalating complex queries to the appropriate internal departments.
  • Maintaining detailed and organised records of all customer interactions and transactions.
  • Assisting clients in completing required forms and documentation.
  • Offering expert consultation and guidance to clients on visa application processes and travel management.

In return for your expertise, we offer a competitive salary, private medical insurance, flexible work schedules, flexible holidays & sick leave, opportunities for professional development, company-sponsored events, team building activities, company lunch & free snacks, career advancement options, and staff accommodation.



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