Transformation Manager

3 weeks ago


Hyderabad, Telangana, India Firstsource Full time

About Us: Firstsource is a leading provider of customized Business Process Management (BPM) services, trusted by 100+ leading brands worldwide. Our 'rightshore' delivery model offers solutions across the entire customer lifecycle, covering Healthcare, Telecommunications & Media, and Banking, Financial Services and Insurance Verticals.

Job Overview: We are seeking a Transformation Manager to lead process innovation initiatives in support functions, with a focus on eliminating costs, improving customer experience, and increasing efficiency.

Main Responsibilities:

  • Identify, lead, manage, mentor or execute process improvement and digitization initiatives for support functions.
  • Establish positive working relationships at senior levels with functional heads.
  • Foster a culture of continuous improvement and innovation.
  • Coach, guide, and support teams to achieve strategic objectives.
  • Manage and execute cross-functional, cross-geography organizational initiatives.
  • Apply data-driven, process-driven, or creative approaches to problem-solving.

Key Performance Indicators:

  • Value delivered through projects in support functions.
  • Automation identification and deployment support.
  • Project management and process improvement.
  • Facilitating change.
  • Idea generation and idea management.

Requirements:
A Master's degree in Business Administration (MBA)
LSS Black Belt Certification or Management Consulting Experience
Strong analytical, problem-solving, facilitation, and project management skills

Salary Range: ₹1,200,000 - ₹1,800,000 per annum, depending on experience and qualifications.



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