
Voice Support Specialist
5 days ago
We are seeking highly skilled and motivated individuals to join our US-based customer support team. As a Voice Process Associate, you will be responsible for handling inbound and outbound customer calls, resolving queries related to products, services, billing, or technical issues, and ensuring high levels of customer satisfaction through prompt and efficient service.
The ideal candidate should have excellent verbal communication skills in English, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism. A graduate degree in any stream is required, along with 2-4 years of experience in US voice process/customer support.
A strong problem-solving attitude, familiarity with CRM tools and call center software, and ability to work night shifts are essential for this role. Having a US accent experience supporting North American clients and being able to think on your feet are also considered as preferred attributes.
Required Skills & Qualifications- Graduate in any stream
- 2–4 years of experience in US voice process/customer support
- Excellent verbal communication skills in English (mandatory)
- Familiarity with CRM tools and call center software
- Ability to work night shifts
- Competitive salary
- Career advancement opportunities
- One-Year retention bonus
- Allowances
- Position Title: Voice Process Associate
- Experience: 2 to 4 years
- Shift Timing: Night Shift (US Shift Hours)
- Location: Ahmedabad
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