IT Infrastructure Manager

2 weeks ago

Bangalore, India Veritas Resource Management Full time
Job Title: IT Administrator

We are seeking a highly skilled IT Administrator to oversee the maintenance, enhancement, and management of our software, hardware, and cloud infrastructure.

Key Responsibilities:
  • Provide comprehensive user support services for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and general IT hardware/software.
  • Provide technical support to employees, partners, and customers.
  • Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, cloud, and hardware.
  • Perform technical evaluations, analysis, and troubleshooting for supported desktop/servers in response to help desk tickets, including failures and full system outages.
  • Maintain asset inventory and collaborate with external suppliers for potential orders/equipment.
  • Set up accounts and workstations.
  • Manage network servers and technology tools.
  • Troubleshoot issues and outages.
  • Ensure security through access controls, backups, and firewalls.
  • Upgrade systems with new releases and models.
  • Build an internal wiki with technical documentation, manuals, and IT policies.
  • Perform server administration tasks, research event-log warnings and errors, and monitor resources to ensure that systems architecture components work together seamlessly.
  • Monitor data-center health using existing management tools and respond to hardware issues as they arise.
  • Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, and support internet, intranet, LANs, WANs, and network segments.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Min 5+ years of working experience as a IT administrator in the information technology sector.
  • Experience with or knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching.
  • Basic knowledge of network security and data protection practices.
  • Excellent communication skills.
  • Strong analytical and problem-solving skills.
  • Complete knowledge of various IT systems and networks.

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