Leaders of Innovation Tours

4 days ago


Bengaluru, Karnataka, India Amazon Full time
Job Summary:
Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazon's technology, innovative processes, and dedicated workforce to a diverse audience.

About the Team:
You'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams.

Responsibilities:
1. Conduct multiple 90-minute tours per day, guiding groups through various sections of the fulfillment center and explaining the intricate dance between human associates and robotic systems.
2. Showcase how customer orders are processed, picked, packed, and shipped with incredible efficiency, while weaving in stories about Amazon's history, employee growth, and sustainability efforts.
3. Maintain and update tour content to reflect new technologies and company initiatives, collecting and reporting feedback from tour participants to improve the overall experience.
4. Lead high level/VIP tours that require additional planning and coordination, collaborating with colleagues on our global team to enhance skills and stay current on Amazon's latest innovations.
5. Participate in training sessions to develop valuable public speaking and customer engagement skills, contributing to the development of tour content and helping shape the public's perception of Amazon's fulfillment operations.

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