Business Operations Manager

2 days ago


Thiruvananthapuram, Kerala, India beBeeMotivated Full time ₹ 40,00,000 - ₹ 80,00,000

Job Overview:

We are seeking a highly motivated leader to oversee the daily operations and growth of our team.

The ideal candidate will have experience in healthcare management and be well-versed in operational matrices like Attrition, Shrinkage, CSAT, NPS, SLA.

Key Responsibilities:

  • Supervise a group of team members, monitor work and attendance
  • Provide effective coaching to team members for high-performance delivery
  • Identify performance issues, develop improvement plans, and implement corrective action
  • Ensure customer service meets contractual KPIs' expectations
  • Communicate expectations to employees and provide timely updates
  • Conduct regular team meetings and schedule activities

Required Skills & Qualifications:

  • Strong leadership skills with experience in healthcare
  • 1 year as Team Leader experience in international BPO
  • Ability to analyze and improve operational metrics

Benefits:

Our organization offers a dynamic and supportive work environment that fosters growth and development.

Other Requirements:

Candidates should possess strong communication skills, both written and verbal.



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