English Communication Expert

16 hours ago

Mysore, Karnataka, India beBeeAccent Full time ₹ 1,40,000 - ₹ 28,00,000
English Communication Specialist

We are seeking a skilled and dynamic specialist to enhance the English communication skills, pronunciation, and accent neutralization of our customer service and technical support teams.

Key Responsibilities:

  • Design and deliver comprehensive voice and accent training modules for new hires and existing employees.
  • Assess agents' spoken English, identifying areas for improvement in pronunciation, intonation, rhythm, and clarity.
  • Provide coaching and feedback sessions to help agents neutralize accents and improve their communication effectiveness.
  • Create engaging training materials, including exercises, audio examples, and role-playing scenarios.
  • Collaborate with Quality Assurance and Operations teams to identify recurring communication gaps and integrate solutions into training programs.
  • Monitor live calls and chat interactions to assess the application of learned skills and provide real-time feedback.

Requirements:

  • Proven experience as an English Communication Specialist within an International BPO setting.
  • Excellent command of the English language, including pronunciation, grammar, and intonation.
  • Strong understanding of phonetics and accent neutralization techniques.
  • Exceptional verbal and written communication skills.
  • Ability to effectively assess, coach, and motivate individuals from diverse linguistic backgrounds.

Preferred Qualifications:

  • Bachelor's degree in English, Linguistics, Communications, or a related field. Certifications in TEFL, TESOL, or voice & accent training are highly desirable.

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