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Student Experience Specialist
2 weeks ago
Associate/Sr Associate - Student Experience
Role Overview
- Deliver exceptional student experiences, providing support and guidance throughout their journey.
- Address concerns and refund requests with empathy and efficiency.
- Manage escalations across multiple channels to ensure a positive experience.
- Mentor students to maximize learning outcomes and effective app usage.
- Collaborate with cross-functional teams to resolve customer issues in a timely manner.
- Take ownership of customer-facing requirements, ensuring swift execution and satisfaction.
- 1 year of experience in customer experience or support roles.
- Strong communication skills, both written and verbal.
- Empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- Ability to manage multiple channels and collaborate with cross-functional teams.
- A passion for education and interest in helping students succeed.
- Ability to manage multiple channels and collaborate with cross-functional teams.
- Empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- Strong communication skills, both written and verbal.
- Collaborate with cross-functional teams to resolve customer issues in a timely manner.
- Mentor students to maximize learning outcomes and effective app usage.
- Manage escalations across multiple channels to ensure a positive experience.
- Address concerns and refund requests with empathy and efficiency.
About This Opportunity
This role is ideal for individuals who are passionate about education and possess excellent communication skills. The successful candidate will provide top-notch customer service, address concerns, and collaborate with cross-functional teams to resolve customer issues.
