Expert Asset Manager

1 day ago

Mangalore, Karnataka, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Summary

We are seeking a highly skilled Candidate with Proven Expertise in ServiceNow CMDB and HAM Modules to join our team.

About the Role

  • Manage end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives.
  • Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity.
  • Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
  • Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
  • Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB.
  • Create and enhance application maps using ServiceNow Service Mapping.
  • Customize ServiceNow environments including scripting, automation, and module configuration.
  • Design and manage reports and dashboards to support decision-making and transparency.
  • Identify and implement opportunities for continuous service improvement.
  • Define, improve, and manage periodic audit and verification processes for asset data.

Requirements

  • At least 3 years of experience in the field.
  • Strong expertise in ServiceNow HAM and CMDB modules.
  • Proven ability to drive operational excellence in IT asset and configuration management.
  • Deep understanding of CMDB architecture, CI types, and dependency mapping.
  • Experience handling large-scale data integration and reconciliation tasks.
  • Excellent documentation and process design skills.
  • Strong communication and stakeholder management abilities across global teams.

Benefits

  • Opportunity to work with a leading organization in the industry.
  • Collaborative and dynamic work environment.
  • Professional development and growth opportunities.

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