Operational Leader for Service Quality Excellence

13 hours ago

Alwar, Rajasthan, India beBeeExcellence Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Transforming Home Services with Innovation and Excellence

We are a cutting-edge technology platform that empowers customers to book services conveniently. Our customers enjoy a wide range of home services including beauty treatments, haircuts, massages, cleaning, plumbing, carpentry, appliance repair, and painting through our intuitive platform.

To deliver exceptional service quality, we closely collaborate with skilled service partners. We provide them with innovative solutions, extensive training, state-of-the-art products, tools, financing options, insurance coverage, and brand support. This comprehensive approach enables them to succeed and offer outstanding services.

Our company has been pioneering the home services industry since 2014. Our founders recognized the sector's disorganization, fragmentation, and offline nature. Customers struggled to access high-quality services easily, while service professionals faced challenges due to multiple intermediaries, contractors, and local aggregators.

Our core values are:

  • Customer satisfaction: Creating a platform that offers unique and delightful experiences.
  • Partner empowerment: Enhancing service partners' earnings and overall well-being.
  • Innovation-driven approach: Bringing cutting-edge technology to an age-old industry.

As an operational leader, your daily tasks will be diverse and challenging. Your primary focus is on ensuring operational excellence in your assigned cities:

  • Identifying, training, and improving new and existing service partners.
  • Developing and implementing quality improvement initiatives.
  • Collaborating with cross-functional teams for swift execution and effective communication.

You will have significant influence over how your business evolves. We seek someone with a strong ownership mindset who prioritizes operational excellence.

Requirements:

  • Minimum 2-4 years of experience in operational roles or strategy consulting.
  • Leadership experience and ability to motivate teams and projects.
  • A person who believes great achievements result from both intelligence and hard work.

What You Can Expect:

  • A dynamic work environment with substantial ownership and growth opportunities.
  • Collaboration with strong leaders who prioritize operational excellence and customer obsession.
  • The freedom to propose and refine processes.
  • Growth opportunities within our organization via internal mobility programs.
Additional Benefits

Our company provides a stimulating work environment that fosters professional growth and development. If you are passionate about delivering exceptional results and driving innovation, this opportunity may be ideal for you.

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