Business Development Executive

2 weeks ago


Cochin, Kerala, India beBeeAccountability Full time ₹ 15,00,000 - ₹ 20,00,000
Customer Service Manager

We are seeking a skilled and experienced Customer Service Manager to lead our team of customer service representatives.

The successful candidate will be responsible for managing the customer service process from initial contact through to resolution, ensuring that all customer inquiries are handled efficiently and effectively.

This is an excellent opportunity for a customer-focused professional to join our organization and make a real impact on our customers' experience.

Key Responsibilities:
  • Manage the customer service process from initial contact through to resolution
  • Ensure all customer inquiries are handled efficiently and effectively
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Coach and develop customer service representatives to ensure they have the skills and knowledge needed to provide excellent customer service
  • Monitor and analyze customer feedback and make recommendations for improvement
Requirements:
  • Proven experience in customer service management
  • Excellent communication and interpersonal skills
  • Able to work under pressure and manage competing priorities
  • Strong analytical and problem-solving skills
  • Ability to coach and develop others
Qualifications:
  • Degree in Business Administration or related field
  • Minimum 3 years of experience in customer service management
  • Proven track record of improving customer satisfaction and loyalty

Please note that this job description is a general outline and may not include all the responsibilities and requirements of the role.



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