Strategic Business Solutions Architect

2 days ago


Bengaluru, Karnataka, India DBSync Full time

We are seeking a highly skilled Strategic Business Solutions Architect to join our team at DBSync.

The ideal candidate will have extensive experience in configuring and managing Customer Relationship Management (CRM) systems, particularly Salesforce, ERPs. A consultative approach to understanding client needs, managing CRM implementations, and providing insights to optimize business operations is essential for this role. A Salesforce Consultant Certification is a prerequisite for this position.

Key Responsibilities:

  • Engage with internal and external customers to understand their business needs, challenges, and objectives.
  • Provide expert advice on Sales, Marketing, and ERP setup and best practices.
  • Conduct gap analysis to identify opportunities for process improvements.
  • Lead the implementation and configuration of Salesforce CRM solutions tailored to client specifications.
  • Design custom fields, objects, workflows, and validation rules based on client requirements.
  • Ensure user training and adoption strategies are implemented for successful transitions.
  • Oversee the integration of Salesforce with other business systems (e.g., ERP, marketing automation).
  • Collaborate with technical teams to ensure data integrity and seamless integrations.
  • Troubleshoot and resolve issues related to system integrations and functionality.
  • Manage project timelines, resources, and deliverables to ensure successful project execution.
  • Conduct regular meetings and status updates with clients to track progress and address concerns.
  • Prepare comprehensive documentation of CRM configurations, processes, and user guides.
  • Analyze and report on CRM performance metrics to recommend adjustments and enhancements.
  • Provide ongoing support and training for clients to maximize the potential of Salesforce.
  • Stay updated with Salesforce releases and enhancements to leverage new features.
  • Work closely with sales, marketing, and customer service teams to align CRM strategies with business objectives.
  • Participate in cross-functional teams to drive continuous improvement initiatives.

Required Skills and Qualifications:

  • MBA from a reputable university with Science or Engineering undergraduate degree.
  • Minimum of 6+ years of hands-on experience in configuring and setting up Marketing, Sales, Finance, and other business processes.
  • Salesforce Consultant Certification is a plus.
  • Proven track record of successfully managing CRM implementations.
  • Strong understanding of business processes and sales funnel management.
  • Proficiency in Analytics tools and features, including reports and dashboards.
  • Excellent analytical, problem-solving, and organizational skills.
  • Strong communication and interpersonal skills for effective client engagement.
  • Experience with additional CRM or business management tools.
  • Familiarity with Agile project methodologies.

Estimated Salary: ₹1,500,000 - ₹2,500,000 per annum.

DBSync offers a competitive salary package, along with benefits such as health insurance, retirement plans, paid time off, and more.

Job Location: Bangalore (Remote).

Work Shift: U.K. Shift (03:00 PM IST to 12:00 AM IST).



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