Reporting Performance Metrics Analyst

4 days ago

Hyderabad Secunderabad Telangana, India beBeePerformance Full time ₹ 1,04,000 - ₹ 1,30,878
Key Performance Metrics Reporting Specialist

About the Role

Our organization is undergoing a significant transformation in how we approach customer care, and we need your expertise to help drive this change. As a Key Performance Metrics Reporting Specialist, you will play a crucial role in analyzing and interpreting key performance metrics to inform strategic business decisions.

As Key Performance Metrics Reporting Specialist, You Will:

  • Be responsible for generating real-time reports on key performance metrics to identify trends and areas for improvement
  • Collaborate with Operational Leaders and Program Leadership to ensure timely and accurate reporting
  • Work closely with cross-functional teams to implement data-driven solutions and improve business outcomes

Requirements

To succeed in this role, you will need:

  • Experience in leadership and working in a supervisory capacity
  • Advanced knowledge of Microsoft Office Suite, including Excel and Word
  • Proficiency in using formulas and pivot tables to analyze complex data sets
  • Excellent communication and interpersonal skills
  • Ability to work accurately and efficiently in a fast-paced environment
  • Adaptability to learn new software programs and technologies as needed

Benefits

This role offers:

  • A dynamic and collaborative work environment
  • The opportunity to make a meaningful impact on our organization's success
  • Professional development opportunities to enhance your skills and career growth

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