
Chief Platform Operations Manager
1 week ago
Job Summary:
Operational Excellence ExecutiveWe are seeking a seasoned professional with expertise in ServiceNow administration and Governance, Risk & Compliance (GRC) modules to ensure platform stability, integrations, and compliance processes.
As an Operational Excellence Executive, you will be responsible for configuring and administering the ServiceNow platform, including GRC modules. You will also perform DevOps activities such as code deployments across environments, develop and implement fixes for production defects, monitor and manage ServiceNow integrations with external systems, resolve ServiceNow incidents and provide root cause analysis, maintain user roles, permissions, and platform stability, support audits and compliance reporting, ensure smooth platform upgrades and patches, automate operational tasks to improve efficiency, and maintain detailed operational documentation and runbooks.
This is an excellent opportunity for a skilled professional to leverage their knowledge of ServiceNow administration, GRC modules, and ITIL processes to drive business success.
Required Qualifications:- 5+ years of experience in ServiceNow administration
- 2+ years of hands-on experience with ServiceNow GRC modules
- Certifications: ServiceNow CSA, GRC: Integrated Risk Management (IRM) Fundamentals, GRC: Integrated Risk Management (IRM) Implementation
- Experience in ServiceNow support & maintenance, including incident resolution
- Proven experience with code deployments, integration monitoring, and defect fixes
- Strong knowledge of Governance, Risk, and Compliance (GRC) processes
- Familiarity with ITIL processes and change management
- Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus
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