Service Improvement Analyst

5 days ago


Bengaluru, Karnataka, India beBeeServiceImprovement Full time ₹ 11,23,446 - ₹ 16,92,900

Job Opportunity: Service Improvement Analyst



Job Overview:">Stabilize and optimize the IT operating model through data-driven process improvement, service integration, and reporting.

About You:">A systems thinker with a background in IT service management, seeking to drive change by optimizing business processes and improving services.
Responsibilities:">
  • Generate, validate, and distribute monthly IT governance reports
  • Develop and maintain performance analytics dashboards and reports using ServiceNow and Power BI
  • Support vendor management reporting and contribute to continuous improvement initiatives


What We Need:">
  • At least three to five years of IT service desk experience
  • Strong data aggregation and reporting skills
  • Demonstrated proficiency in developing reports within ServiceNow


Preferred Qualifications:">
  • Comprehensive understanding of ITSM/ITIL governed support models
  • Proficiency in data analysis and interpretation


Additional Information:">
  • 0% travel required
  • Location: India, Bangalore


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