Continuous Improvement Analyst

3 weeks ago

Bengaluru, Karnataka, India Worldwide Flight Services (WFS) Full time

Roles and Responsibilities


• Implement process improvement principles and tools (KPIs, dashboards, automation) in collaboration with the Operational Excellence team.


• Conduct regular process control and monitoring audits to ensure compliance with Group Standards and regulatory requirements.


• Work with local operations and management teams to identify improvement opportunities, training needs, and suitable enablers.


• Propose and implement process adjustments (e.g., automation, digital tools, layout optimization) for higher efficiency and cost effectiveness.


• Streamline cargo handling processes to meet customer service levels, airline requirements, and internal SLAs.


• Support management in developing new service offerings by building robust and scalable processes.


• Share best practices with the wider Operational Excellence community.


• Develop, update, and maintain process documentation, SOPs, and training guides.


• Provide training, coaching, and guidance to staff to ensure adoption of improved processes.


• Analyze operational issues and troubleshoot bottlenecks to drive sustainable improvements.


• Anticipate changes in warehouse/terminal layouts and coordinate with the Operational Excellence team for standard application.


• Collaborate with cross-functional teams (Operations, Safety & Security, HR, IT, Customer Service) to deliver CI projects successfully.

BEHAVIORAL COMPETENCIES


• Strong analytical and problem-solving skills.


• Continuous improvement mindset with eye for detail.


• Effective communication and collaboration across all levels.


• Training, coaching, and influencing skills to drive adoption of new processes.


• Adaptability to operational challenges in a fast-paced environment.

TECHNICAL SKILLS


• Knowledge of Lean, Six Sigma, Kaizen, or other process improvement methodologies.


• Understanding of cargo operations, warehousing, ground handling processes, and airline standards.


• Ability to design and interpret KPIs, dashboards, and process control tools.


• Familiarity with automation and digital enablers in cargo handling (e.g., Cargo Management Systems, barcode/RFID tracking, warehouse automation).


• Education – Bachelor of Engineering


• Experience – Experience in Operational Experience for minimum of 1 year

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