Mitigation Support Specialist

3 days ago

Kolkata, West Bengal, India beBeeMitigation Full time ₹ 15,00,000 - ₹ 20,00,000
Job Opportunity: Mitigation Support Specialist

About the Position:

We are seeking a dedicated professional to provide remote troubleshooting and technical support for our mitigation efforts.

This role is critical in ensuring smooth execution of R&M activities, RTWP mitigation, KPI monitoring, and effective coordination with on-ground teams.

Key Responsibilities:

  • Provide real-time RTWP troubleshooting support during site activities.
  • Login to Nokia OSS for: RTWP logs, lock/unlock radios, parameter checks, and troubleshooting commands.
  • Guide crews to resolve RTWP imbalance, PIM issues, and uplink interference.
  • Support R&M troubleshooting – radios, baseband, RET, fiber, MW, and RF jumpers.
  • Coordinate with Carrier Switch team for software load, commissioning, and integration.
  • Monitor KPIs post-commissioning to validate site stability and performance.
  • Prepare SCOP reports (Excel/PPT) including KPIs, RTWP logs, alarms, and troubleshooting steps.

Required Skills and Qualifications:

  • Strong knowledge of 4G LTE & 5G NR technologies.
  • Proficiency with Nokia OSS operations.
  • Expertise in RTWP/PIM troubleshooting and external interference mitigation.
  • Hands-on experience with RET troubleshooting, RF paths, microwave links, and fiber.
  • Familiarity with spectrum analyzers and filters for interference hunting.

Technical Expertise:

  • Excellent problem-solving, coordination, and documentation abilities.
  • Strong English communication skills (spoken & written).
  • Proficiency in MS Excel, PowerPoint, Google Earth for reporting.

Preferred Qualifications:

  • Hands-on with Anritsu or equivalent interference-hunting tools.
  • Exposure to multi-vendor environments (Ericsson, Samsung, etc.).
  • Familiarity with Python/SQL/dashboarding tools for KPI/RTWP tracking.
  • Prior experience in NOC or operator environments.

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