Network Security Professional
2 weeks ago
We are seeking a Cybersecurity Operations Analyst to join our team. The successful candidate will be responsible for monitoring, analyzing, and resolving network/cloud security devices, systems, and tools incidents.
The position requires an in-depth understanding of how logical and physical connectivity issues can affect network and systems security posture and transaction quality.
This is a hybrid position, with expectations of working from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
This position involves shift work with 9-hour shifts between 7 AM and 7 PM based on the published schedule, to cover work 365 days a year.
Essential Functions:
- Monitor, analyze, and resolve network/cloud security devices, systems, and tools incidents.
- Troubleshoot issues stemming from configurations on platforms such as firewalls including web application firewalls, proxies, distributed denial of service systems, data labeling and loss systems, and host-based security controls.
- Follow both work instruction playbooks and runbook automations activities. Provide feedback to modify and suggest changes to work instructions for similar impacting events.
- Understand and work within established Service Level Agreements (SLA) to ensure timely response.
- Support and promote Visa's Cybersecurity operation standards and excellence.
- Continuous improvement of core functions expected from Cybersecurity Operations Center.
- Track, update, and resolve all assigned incidents, changes, and problem reports in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality.
- Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels.
- Solicit feedback of documented procedures to accurately record resolution and ensure client satisfaction.
- Measure and review work instructions for accuracy of execution and to drive toward objective response and restoration time frames. Review and solicit improvements through second level support groups and peers.
- Maintain and achieve new technical skills through in-house or external trainings by engineering or higher-level support teams.
- Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response.
- Constantly review work instructions for accuracy and ask for improvements through second level support groups.
- Lead, support, or contribute based on various incident bridges stewardship in support of timely resolution of internal issues.
- Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing techniques.
- Articulate problem statements with clarity. Consult with L2 support groups or development teams to drive toward long-term restoration and resolution of incidents.
- Responsible for the internal and external communication of issues to management, other internal support groups, customer pages, email broadcasts, or verified phone calls.
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