Branch Operational Lead

6 days ago


Mumbai, Maharashtra, India Itvedant Education Private Limited Full time

Job Title: Branch Operational Lead

Company Overview:
We are Itvedant Education Private Limited, a leading educational institution dedicated to providing high-quality education. Our mission is to empower students with knowledge and skills that will enable them to succeed in their chosen careers.

Salary: ₹8,50,000 - ₹11,00,000 per annum

Job Description:
We are seeking an experienced Branch Operational Lead to oversee the daily operations of our branch. The successful candidate will be responsible for ensuring efficiency and effectiveness in all aspects of branch management. Key responsibilities include:

Operational Excellence:
- Oversee daily operations of the branch to ensure efficiency and effectiveness.
- Develop and implement operational policies and procedures.
- Monitor branch performance and identify areas for improvement.

Leadership and Development:
- Manage and lead a team of operational staff.
- Conduct regular performance reviews and provide feedback.
- Organize training sessions to improve team skills and knowledge.

Customer Delight:
- Ensure high levels of customer satisfaction through excellent service.
- Address customer complaints and resolve issues promptly.
- Implement customer feedback mechanisms to improve service quality.

Risk Management:
- Ensure branch operations comply with regulatory requirements and company policies.
- Identify and mitigate operational risks.
- Maintain up-to-date knowledge of industry regulations.

Innovation and Improvement:
- Analyze branch operations and identify opportunities for process optimization.
- Implement best practices to enhance operational efficiency.
- Monitor the implementation of process changes and assess their impact.

Financial Planning:
- Assist in budgeting and financial planning for the branch.
- Monitor branch expenses and ensure cost-effective operations.
- Prepare financial reports and present them to senior management.

Sales and Marketing Support:
- Collaborate with the sales team to support branch sales activities.
- Implement marketing initiatives to promote branch services.
- Analyze market trends and provide insights to the sales team.

Reporting and Compliance:
- Prepare regular reports on branch performance and operational metrics.
- Maintain accurate and up-to-date records of branch activities.
- Ensure proper documentation of all operational processes.



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