Quality Assurance Manager

2 days ago


Chennai, Tamil Nadu, India Intellect Design Arena Ltd Full time
About the Role

We are seeking a skilled Quality Assurance Manager to join our team at Intellect Design Arena Ltd. As a key member of our Corporate Quality Team, you will play a pivotal role in achieving organizational execution excellence through advanced quality management, robust governance, and a strong focus on customer satisfaction.

Key Responsibilities
  • Develop and implement sophisticated methods and tools to enhance software processes, ensure compliance with industry standards, and oversee corporate security initiatives.
  • Drive customer satisfaction by applying best practices in quality assurance and process improvement.
  • Provide strategic insights to executive leadership and manage the D-3 OTIF (Delivery 3 Days Ahead On Time In Full) implementation model, a customer-centric approach designed to ensure on-time, high-quality project delivery.
Requirements
  • Strong understanding of Integrated Product Development Life Cycle/Implementation/Maintenance/Support Process, Deliverables, Checklists, and various IT industry best frameworks and models such as ISO 9001, ISO 20000, CMMI, Agile, Six Sigma, and ITIL.
  • Expertise in tools like JIRA, Zephyr, and Service-NOW, MS Office suite, especially Excel, Knowledge of retrospective analysis, RCA/diagnostics.
  • Willingness to learn, implement changes, and accept challenges, ownership attitude to bring positive changes and strong communication skills (both written and verbal).
  • Project Management Skills: Understand project scopes, define checklists and templates, review project artifacts & process documents, pro-actively track project milestones including payments, go-live, and customer and internal milestones.
  • Assertive communication: Build awareness of mandated processes & unit-specific practices amongst project teams and implementing best engineering practices.
  • Ability to perform audits to identify process gaps & metrics, guide teams for corrective action, analyze progress, ensure improvement for implemented projects and ensure prevention across projects.
Benefits

This is a challenging and rewarding opportunity to make a significant impact on our organization's success. We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus benefits and career development opportunities.



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