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IT Service Delivery Leader

2 weeks ago


Gurgaon, Haryana, India Hexaware Technologies Full time

We are seeking an experienced IT Service Delivery Leader to join our team at Indigo Digital Services. The successful candidate will be responsible for leading cross-functional teams to ensure seamless operations and superior service delivery, developing and implementing incident response plans, and analyzing incident trends and root causes to recommend preventive measures and improvements.

The ideal candidate will have a proven track record of successfully managing high-impact incidents and driving their resolution. Strong technical skills, excellent communication skills, and experience with monitoring and alerting tools, incident tracking systems, and performance analysis tools are required.

A generous compensation package, including competitive salary, comprehensive health and wellness benefits, and professional development opportunities, is on offer.