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Workforce Administration Professional

2 weeks ago

Mumbai, Maharashtra, India Dow Chemical Full time
Company Overview
Dow Chemical International Pvt Ltd is a leading materials science company committed to delivering innovative solutions to its customers. With a broad technology set, we span performance materials, industrial intermediates, and plastics. Our goal is to be the most customer-centric company in our industry.

About the Role
This is an exciting opportunity to join our workforce administration team as a Senior Workforce Administration Representative. You will be the primary point of contact for workforce administration inquiries, providing solutions to employees and people leaders through phone, chat, or e-Request. Your responsibilities will include tracking progress, providing continuous feedback, and engaging in continuous improvement processes to reduce inquiry volume and improve employee experience.

Key Responsibilities
  • Acts as primary point-of-contact for workforce administration inquiries
  • Identifies and delivers solutions to employees and People Leaders
  • Delegates and escalates queries as appropriate
  • Engages in improving Knowledge Base and Case Management content
  • Supports oversight of service operations and responds to service demands

Qualifications and Skills
  • Bachelor's degree in any specialization
  • 5 years of relevant experience in Human Resources
  • Knowledge of Workday, Service Now, or SAP preferred
  • Excellent verbal and written communication skills
  • Team player with an innovative mindset and customer-centric approach

Benefits
We offer a comprehensive total rewards program that includes equitable and market-competitive base pay, bonus opportunities, benefits, and programs to support your physical, mental, financial, and social well-being.