Quality Excellence Specialist

2 weeks ago

Cochin, Kerala, India beBeeQuality Full time ₹ 18,00,000 - ₹ 24,00,000

Job Summary:

We are seeking a meticulous Quality Manager to elevate customer-facing excellence across Sales, Marketing, and Support departments.

The ideal candidate will design and enforce quality frameworks, leveraging deep CRM expertise to drive data-backed improvements. They will enable a 100-member team with clear SOPs, targeted training, and rigorous call quality audits.

Main Responsibilities:

  • Develop and implement a call quality monitoring framework for Sales, Marketing, and Support teams.
  • Conduct regular call audits, score performance against SLAs, and deliver actionable feedback to team leads.
  • Create, maintain, and update Standard Operating Procedures (SOPs) that align with regulatory guidelines and internal best practices.
  • Foster collaboration with IT and Operations to optimize Zoho CRM workflows, ensure data hygiene, and build real-time dashboards.
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.
  • Collaborate with department heads to identify process gaps, lead root-cause analyses, and implement corrective actions.

Key Requirements:

The ideal candidate should possess:

  • A Bachelor's degree in Business, Healthcare, or related field; MBA preferred.
  • At least 10 years of experience in quality management roles supporting multiple customer-facing teams.
  • 3+ years of hands-on experience with Zoho CRM or similar platforms.
  • Exposure to quality oversight for 100+ team members.
  • A proven track record in drafting SOPs and delivering large-scale training programs.
  • Strong competency in data analysis, Excel, and dashboard tools.

  • Guarantee Quality Excellence

    7 days ago

    Cochin, Kerala, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000

    Quality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to uphold and enhance our world-class quality standards. This role involves ensuring that all processes and outputs meet stringent internal and international specifications.Key Responsibilities:Conduct Incoming, In-Process, and Final Inspection.Manage and resolve customer...

  • Unique Experienced Digital Publishing Professional

    2 weeks ago

    Cochin, Kerala, India beBeeXML Specialist Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job TitleWe are seeking an experienced XML specialist to join our team. The successful candidate will be responsible for ensuring that digital content is accessible and meets regulatory compliance.Experience in PDF conversion and accessibility.Knowledge of accessibility standards such as WCAG, Section 508, and ADA.Familiarity with accessibility tools like...

  • Operational Excellence Specialist

    2 weeks ago

    Cochin, Kerala, India beBeeOperational Full time ₹ 17,09,286 - ₹ 23,12,147

    Job Title: Operational Excellence SpecialistAbout the RoleThis is a key leadership position that requires strategic thinking and operational expertise to drive business excellence in the luxury residential real estate sector.The ideal candidate will have extensive experience in process improvement, project management, and team leadership, with a proven track...

  • Quality Assurance Specialist

    1 week ago

    Cochin, Kerala, India beBeeProcess Full time ₹ 6,00,000 - ₹ 10,00,000

    As a Quality Assurance Specialist, you will play a pivotal role in driving process excellence and enhancing customer satisfaction in our international voice operations.Key Responsibilities:Develop and implement Six Sigma methodologies to drive defect reduction and continuous improvement.Analyze and optimize Total Number of Abandonments (TNA) and Total Number...

  • Quality Assurance Specialist

    1 week ago

    Cochin, Kerala, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team.About the Role:The ideal candidate will possess excellent analytical and communication skills to assess quality performance and provide actionable feedback. This role is critical to ensuring exceptional service standards across all customer...

  • Quality Assurance Specialist

    2 weeks ago

    Cochin, Kerala, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000

    Quality Assurance SpecialistWe are seeking a Quality Assurance Specialist to fill this position. This role involves testing and ensuring the quality of Magento-based eCommerce websites.Main Responsibilities:Develop and execute test cases for Magento websites to ensure functionality and performance.Conduct manual and automated testing on Magento sites,...

  • Quality Assurance Specialist

    6 days ago

    Cochin, Kerala, India beBeeQuality Full time ₹ 15,36,000 - ₹ 20,38,000

    Job Opportunity: Quality Assurance SpecialistWe are seeking a skilled professional to fill the position of Quality Assurance Specialist for a Refinery Shutdown Project.About the Role:The successful candidate will be responsible for developing and implementing quality control processes to ensure compliance with industry standards. They will conduct regular...

  • Quality Assurance Specialist

    7 days ago

    Cochin, Kerala, India beBeeCompliance Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Opportunity: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team in supporting our Anti-Money Laundering (AML) / Know Your Customer (KYC) operations. The ideal candidate will have extensive experience in quality assurance within the BFSI domain, specifically in compliance-related processes.The...

  • Expert Quality Assurance Specialist

    2 weeks ago

    Cochin, Kerala, India beBeeQuality Full time ₹ 5,00,000 - ₹ 10,00,000

    Quality Assurance Specialist RoleThe organization is seeking a Quality Assurance Specialist to enhance the quality of our services.The ideal candidate will have exceptional analytical and communication skills, with prior experience in Quality Assurance preferred.The Quality Assurance Specialist will be responsible for monitoring and evaluating interactions...

  • Magento Quality Assurance Specialist

    6 days ago

    Cochin, Kerala, India beBeeTest Full time ₹ 1,50,000 - ₹ 28,00,000

    Quality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our Magento-based eCommerce websites.Job Description:The Quality Assurance Specialist will be responsible for testing and ensuring the quality of Magento-based...