Enterprise Platform Manager

7 days ago

Hyderabad, Telangana, India beBeePlatformManager Full time ₹ 25,00,000 - ₹ 35,00,000

We are seeking a skilled platform manager to oversee our ServiceNow platform. The ideal candidate will have extensive experience with the platform and a proven track record of success in large enterprise environments.

Key Responsibilities
  • Manage day-to-day operations of the ServiceNow platform, including performance monitoring, user administration, and system administration.
  • Maintain and support core ServiceNow applications such as ITSM, ITOM, HRSD, CMDB, and any custom applications as needed.
  • Engage in major incident management process for P1/P2 incidents to triage and resolve ServiceNow issues.
  • Manage ServiceNow incident and request queue to resolve operational issues, defects, and service degradations in a timely and efficient manner.
  • Implement and maintain integrations with other enterprise systems using MID Servers, REST, and SOAP API.
  • Conduct routine maintenance activities like platform upgrades, patching, and cloning activities while ensuring minimum disruption to users.
  • Ensure compliance with security standards, access controls, and audit requirements.
  • Collaborate with the ServiceNow platform team (including architect, BSAs, and development team) to ensure code quality, performance, and maintainability.
  • Partner with the business on exploring new opportunities to automate operations processes.
  • Maintain platform documentation, including architecture diagrams, SOPs, and knowledge base articles.
  • Adhere to Agile methodology and ServiceNow best practices.
Required Skills & Qualifications
  • Bachelor's degree or equivalent work experience.
  • 5+ years of experience with ServiceNow platform as a proven expert in managing the ServiceNow platform in a large enterprise environment.
  • Strong knowledge of ITSM processes and modules (incident, problem, change, CMDB, etc).
  • Proficiency in JavaScript, Flow Designer, Business Rules, Script includes, and UI Policies.
  • Experience with ServiceNow ITOM (including Discovery, Event Management, Service Mapping) is a plus.
  • Exposure to HRSD, SecOps, or GRC modules is preferred.
  • Strong knowledge of ITIL, Agile, and DevOps methodologies.
  • Strong experience with ServiceNow configuration, scripting, integrations (REST, SOAP APIs), and automation.
  • Excellent communication and documentation skills.

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