
Senior Program Coordinator: Batch Operations
2 days ago
Job Overview
The Batch Manager Lead is responsible for overseeing the smooth execution, coordination, and management of multiple batches/programs.
This role ensures that operational, academic, and administrative aspects of all batches are handled efficiently, while leading a team of batch managers/executives to deliver an excellent learner experience.
Key Responsibilities
- Schedule Management: Develop and implement batch schedules, timelines, and resource allocation.
- Collaboration: Coordinate with faculty, trainers, and support teams to ensure readiness.
- Operations Oversight: Monitor daily batch operations and resolve issues promptly.
Team Leadership
- Mentorship: Lead, guide, and mentor batch managers/executives.
- Performance Management: Allocate responsibilities and monitor team performance.
- Professional Development: Provide regular feedback and facilitate skill development.
Stakeholder Engagement
- Collaboration: Collaborate with academic, operations, and placement teams.
- Escalation Point: Act as the primary escalation point for batch-related concerns.
- Relationship Building: Maintain strong relationships with students, faculty, and administrative staff.
Quality Assurance
- Compliance: Ensure adherence to academic guidelines, processes, and policies.
- Monitoring: Monitor attendance, progress, and performance of batches.
- Quality Control: Conduct quality checks on learning delivery and student support.
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