Key Leader Role

7 days ago


Delhi, Delhi, India beBeeManagement Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Assistant Manager

Role Description: Manage team performance and provide support to clients for process-related queries. Consistently meet Service Level Agreements (SLAs) by monitoring team resources, capacity planning, project deliveries, and ensuring high-quality standards.

People Management: Ensure smooth functioning of the process/team, control attrition, focus on quality within the team, and ensure compliance with ISO standards. Manage client expectations and report team performance dashboards weekly and monthly.

Responsibilities:

  • Manage team performance and provide support to clients for process-related queries.
  • Meet SLAs consistently by monitoring team resources, capacity planning, project deliveries, and ensuring high-quality standards.
  • Ensure smooth functioning of the process/team.
  • Control attrition.
  • Focus on quality within the team.
  • Ensure compliance with ISO standards.
  • Manage client expectations.
  • Report team performance dashboards weekly and monthly.

Requirements:

  • Graduate degree.
  • Minimum 2 years of experience in team handling.

Working Conditions:

  • Rotational shifts.
  • Week offs.
  • Work from office module.

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