
Key Leader Role
7 days ago
Role Description: Manage team performance and provide support to clients for process-related queries. Consistently meet Service Level Agreements (SLAs) by monitoring team resources, capacity planning, project deliveries, and ensuring high-quality standards.
People Management: Ensure smooth functioning of the process/team, control attrition, focus on quality within the team, and ensure compliance with ISO standards. Manage client expectations and report team performance dashboards weekly and monthly.
Responsibilities:
- Manage team performance and provide support to clients for process-related queries.
- Meet SLAs consistently by monitoring team resources, capacity planning, project deliveries, and ensuring high-quality standards.
- Ensure smooth functioning of the process/team.
- Control attrition.
- Focus on quality within the team.
- Ensure compliance with ISO standards.
- Manage client expectations.
- Report team performance dashboards weekly and monthly.
Requirements:
- Graduate degree.
- Minimum 2 years of experience in team handling.
Working Conditions:
- Rotational shifts.
- Week offs.
- Work from office module.
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