Technical Support Expert

2 days ago

Belgaum, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
IT Technical Support Specialist

We are seeking a seasoned IT professional to join our 24x7 Help Desk division. Your expertise in troubleshooting, configuring, and maintaining devices across Windows, Mac, and cloud environments is essential.

Key Responsibilities:
  • Provide technical support and troubleshoot complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  • Utilize remote support tools to connect to end-user devices and resolve issues efficiently.
  • Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.
  • Manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary.

Critical thinking and collaboration are key as you work with cross-functional teams to escalate and resolve critical incidents affecting client systems or network security. You will provide clear, effective communication to end-users during troubleshooting and resolution.

Cloud infrastructure and security awareness are crucial in this role. You will assist clients with cloud-based infrastructure support, including Azure, AWS, and cloud environments. Ensure that client devices are configured securely, implementing security best practices in coordination with SOC teams.

Requirements:
  • Proven experience in troubleshooting and resolving complex technical issues.
  • Excellent communication and teamwork skills.
  • Knowledge of cloud infrastructure and security best practices.
Benefits:
  • Opportunity to work with a dynamic team.
  • Professional growth and development opportunities.
  • A competitive compensation package.

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