Digital Transformation Expert

3 days ago

Gurgaon Gurugram Sonipat Sonepat Hisar, India beBeeExpert Full time US$ 90,000 - US$ 1,20,000
Job Title: Digital Transformation Expert

The role involves working closely with cross-functional teams to provide exceptional customer support and services.

  • Collaborate with business leaders to identify key performance metrics and deliverables.
  • Respond to customer inquiries and resolve issues efficiently.
  • Provide detailed information about products and services, tailoring solutions to meet customer needs.
  • Ensure seamless communication and problem-solving skills to enhance customer experience.
  • Work collaboratively to escalate and resolve complex issues.
  • Identify and measure programs against key performance indicators (KPIs).

Required Skills:

  • Excellent written and verbal communication skills in English.
  • 5-7 years of experience in customer service, preferably in BPO presales.
  • Strong interpersonal skills with the ability to empathize and understand customer needs.
  • Detail-oriented with excellent multitasking and organizational abilities.
  • Proficiency in CRM systems and advanced computer skills.
  • Prior experience in pre-sales is a valuable asset.
  • Financial services industry knowledge or large tech company experience is preferred.
  • Ability to work collaboratively in a fast-paced environment.
  • Ability to overcome obstacles and attention to detail.

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