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Catalog Data Management Professional
2 weeks ago
Job Title: Catalog Specialist I
Role Overview:
The primary function of this role is to act as the first point of contact for addressing resolution, geocode correction, map edits, driver support, and static route management. This position requires adherence to Standard Operating Procedures (SOPs) in performing manual audits and resolving exceptions.
Key Responsibilities:
- Ensure that manual audits are performed according to SOPs and exceptions are resolved in a timely manner.
- Identify patterns in audits and contribute to process improvements.
- Respond promptly to stakeholders on related tasks.
- Escalate problems to relevant owners/teams according to pre-determined processes.
- Maintain records of daily work by updating trackers or workflow tools.
- Meet business metrics and goals SLA, productivity, quality, and utilization benchmarks.
- Understand performance metrics for driving business goals.
- Collaborate with the team to grow and develop the program.
- Develop a global perspective and understand nuances of various geographies.
Requirements:
- Bachelor's degree
- Excellent communication skills
- Able to work in a team
- Sound problem-solving ability and analytical skills
- Proven ability to work independently and efficiently
- Excellent attention to detail and accuracy
