Audible Software Engineer
4 days ago
We are seeking a highly skilled Digital Media Support Specialist to join our team at Audible. As a Digital Media Support Specialist, you will provide software engineering support to multiple Digital product development teams, developing tools, applications, code improvements, and scripts to resolve operational burden of support engineers and Operations.
Your Responsibilities Will Include:
- Providing first-level support for tickets filed in Audible
- Providing engineering support for our incoming tickets, including extensive troubleshooting and debugging, covering multiple product lines
- Maintaining coding projects, primarily in Perl or shell scripts, web technologies, and Java-based projects
- Reading and understanding complex application code and making code fixes to resolve support issues
- Software deployment support in staging and production environments
- Developing tools to aid operations and maintenance
- System and support status reporting
- Ownership of one or more digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
Requirements:
- Bachelor's degree in Computer Science or a related field
- 4+ years of overall development/technical support experience
- 4+ years of experience troubleshooting and identifying root causes in complex technical systems
- Experience in Perl or shell scripts, web services, web application development, and development experience in Python, Ruby, Node.js, C, Java, or open-source technologies
- Experience in UNIX/Linux operating systems and tools, strong communication skills
- Experience in handling high-severity incident management calls
Bonus Points:
- Experience working on large-scale n-tier applications, demonstrated skill and passion for problem-solving and operational excellence
- Knowledge of distributed applications and enterprise applications
- Big Picture: Solve problems at their root, stepping back to understand the broader context
- Proactive: Display energy and initiative in solving problems
- Adaptable: Undertake a variety of tasks willingly
- Handling Stress: Retain composure under stressful conditions, communicate effectively with a wide array of individuals
- Quality: Demonstrate appropriate quality and thoroughness
- Integrity: Act with personal integrity at all times
- Professional: Work within the team's process
About Audible
Audible is a leading provider of audiobooks and spoken-word content. Our mission is to make it easy for people to enjoy books, wherever they go. We're passionate about delivering exceptional customer experiences and creating engaging content that captivates audiences worldwide.
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