Software Support Engineer
3 weeks ago
Description
Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what&aposs possible with digital media to the next level.
- Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams.
- Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations
- Support engineering and troubleshooting on issues related to the digital platform services and content for various products
- Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements
- Production Builds, Tools, and Configuration Management for software product releases and successful deployments.
This Job Requires You To Constantly Hit The Ground Running And Your Ability To Learn Quickly And Work On Disparate And Overlapping Tasks Will Define Your Success. Some Of The Key Job Functions Of The Support Engineer Are
- Provide first level of support for tickets filed in Audible
- Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
- Read and understand complex application code and make code fixes to resolve support issues
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of one or more Digital products or components.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
Basic Qualifications
- Bachelors degree in Computer Science or a related field.
- 4+ years of overall development/technical support experience.
- 4+ years of experience to troubleshoot and identify the root cause of issues in complex technical system.
- Experience in Perl or shell scripts, web services, web application development. Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies.
- Experience in UNIX/Linux operating system and tools Strong communication skills
- Experience in handling high severity incident management calls.
Preferred Qualifications
- Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence.
- Knowledge of distributed applications/enterprise applications.
- BIG PICTURE: solve problems at their root, stepping back to understand the broader context
- PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.
- HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.
- QUALITY: You demonstrate appropriate quality and thoroughness.
- INTEGRITY: You act with personal integrity at all times.
- PROFESSIONAL: You work within your team&aposs process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.
Company - ADCI MAA 12 SEZ
Job ID: A2911348
-
Software Support Engineer
1 day ago
Chennai, Tamil Nadu, India Amazon Full timeAbout Amazon's Software Support Engineering Team">Are you interested in contributing to the development of world-class software for our customers? The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is responsible for providing multifaceted services to the Kindle digital product family of development...
-
Software Engineer II
4 weeks ago
Chennai, Tamil Nadu, India Rocket Software Full timeJob DescriptionIt&aposs fun to work in a company where people truly BELIEVE in what they&aposre doingJob Description Summary:Design and develop software product applications for market sale or large-scale proprietary software applications for internal use. Manage full software development life-cycle including testing, implementation, and auditing. Perform...
-
Software Engineering Support Manager
1 week ago
Chennai, Tamil Nadu, India Amazon Full timeAmazon's Digital team is seeking an experienced technical manager to lead a growing support engineering team. As a key member of the Digital Support Engineering team, you will be responsible for managing a team of 6-9 support engineers, driving process and service improvements, and monitoring day-to-day operational efficiency.Responsibilities:Direct...
-
Software Support Engineer
22 hours ago
Chennai, Tamil Nadu, India Amazon Full timeAbout the Role">This is a challenging and rewarding role that requires technical expertise, excellent communication skills, and a passion for problem-solving.As a Software Support Engineer, you will be working closely with cross-functional teams to provide top-notch support for Amazon Devices Business. You will be responsible for troubleshooting and...
-
Software Support Engineer
2 weeks ago
Chennai, Tamil Nadu, India Amazon Full timeDESCRIPTIONDo you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems If so this could...
-
Software Support Engineering Manager
1 week ago
Chennai, Tamil Nadu, India Amazon Full timeThe Amazon Digital team is looking for a passionate, results-oriented, operationally focused engineering support manager to support the fast evolving and expanding Digital space. The role encompasses managing a growing support engineering team that is providing support (tier-3, escalations to engineering teams) for multiple products and platforms for the...
-
Software Support Engineer
4 weeks ago
Chennai, Tamil Nadu, India Amazon Full timeDo you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job...
-
Software Support Engineer Role
21 hours ago
Chennai, Tamil Nadu, India Amazon Full time**Company Overview**At Amazon, we are at the forefront of defining and inventing digital media delivery and presentation. Our Digital Media Technology group builds unique and exciting digital products, including Amazon Kindle, Digital Video, Audio, Music, Audible, and Digital Text products.We strive to take what's possible with digital media to the next...
-
Software Engineer
2 days ago
Chennai, Tamil Nadu, India Amazon Full timeCompany Overview">We build software that enables developers across Amazon to reduce their time to market and build scalable and secure services on behalf of our customers.Our software is critical to the operation and success of various businesses, including Mesa Cardinal, Publishing, Terra, CAS, and many more.We provide a set of tools and services that...
-
Software Support Engineering Lead
2 days ago
Chennai, Tamil Nadu, India Amazon Full timeAbout the Job:This is an exciting opportunity to join Amazon's Digital Media Technology group as a Software Support Engineering Lead. The successful candidate will have experience in software deployment support in staging and production environments, as well as developing tools to aid operations and maintenance.As a key member of our team, you will be...
-
Software Support Engineering Manager Lead
6 days ago
Chennai, Tamil Nadu, India Amazon Full timeJob OverviewAmazon is seeking a passionate, results-oriented technical operations specialist to support the fast-evolving and expanding digital space. As a key member of our team, you will be responsible for managing a growing support engineering team that provides tier-3 support for multiple products and platforms.The role encompasses root cause analysis,...
-
Software Engineering Support Lead
17 hours ago
Chennai, Tamil Nadu, India Amazon Full time**Job Description**In this role, you will have an opportunity to collaborate with business teams, principal engineers, and senior engineers to build solutions. You will not only address customer tickets but also have an opportunity to build tech solutions.Your primary responsibility will be to provide support to incoming tickets, troubleshoot complex...
-
Software Support Engineer
2 days ago
Chennai, Tamil Nadu, India Amazon Full timeAbout the Role: As a member of our Kindle Engineering Support team, you will provide critical production engineering support to our digital product family. This role requires someone who can quickly ramp up and work on diverse tasks, ensuring seamless execution and meeting our high standards.
-
Senior Software Support Engineer
3 weeks ago
Chennai, Tamil Nadu, India Horizon56 Full timeAre you an expert in providing Level 1 product support to users? Are you service-minded, not afraid to take responsibility and can work independently? Then this position is for you.About the Company:At Horizon56, we are developing and implementing cutting edge software solutions for the oil & gas industry. As a testament to this, what we have delivered so...
-
Chennai, Tamil Nadu, India RunLoyal: Pet Software Full timeAs a Fullstack Technical Lead at RunLoyal, you will be responsible for leading the design, development, and implementation of our SaaS product architecture. You will work closely with our Engineering, DevOps, Security, and Product teams to ensure architectural consistency and provide technical leadership and mentorship to our engineering teams. Your...
-
Chennai, Tamil Nadu, India Amazon Full timeDo you like working on products that are used by customers everyday and solve their issues? Do you like working with very smart technical and business people who are at the forefront of defining and inventing products? Do you like working on multiple product lines and at the same time analyzing, identifying the common threads and issues that can be leveraged...
-
Technical Support Specialist
22 hours ago
Chennai, Tamil Nadu, India Axiom Software Solutions Limited Full timeJob DescriptionWe are seeking a skilled and experienced Technical Support Specialist to join our team at Axiom Software Solutions Limited. As a key member of our support team, you will provide top-notch technical assistance to our internal and external customers.Responsibilities:Provide first-line technical support for hardware, operating systems,...
-
Software Support Engineering Team Lead
2 days ago
Chennai, Tamil Nadu, India Amazon Full timeAbout the JobThe Amazon Digital team is seeking an experienced technical manager to lead a growing support engineering team. The ideal candidate will have a track record of driving projects to improve software development/business/customer service support-related processes and possess strong technical skills.
-
Senior Software Support Engineer
1 week ago
Chennai, Tamil Nadu, India Horizon56 Full timeAre you an expert in providing Level 1 product support to users? Are you service-minded, not afraid to take responsibility and can work independently? Then this position is for you. About the Company: At Horizon56, we are developing and implementing cutting edge software solutions for the oil & gas industry. As a testament to this, what we have delivered so...
-
Software Engineer
2 days ago
Chennai, Tamil Nadu, India Amazon Full time**Overview of the Role**We are seeking a skilled Software Engineer to join our team behind Amazon's innovative products.The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support, multifaceted services to the Kindle digital product family development teams, and works with production operations teams for software...