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Housekeeping Operations Director
3 weeks ago
Position Overview:
The Corporate Housekeeping Manager will be responsible for setting and maintaining the highest standards of cleanliness, presentation, and maintenance across all properties. This role involves developing and monitoring housekeeping procedures, conducting detailed snag lists, advising Unit Facility Managers on process flows, and ensuring consistent brand compliance across locations.
- Develop, implement, and standardise housekeeping policies, procedures, and checklists across all properties.
- Conduct regular property audits, including detailed snag lists for all areas such as guest spaces, back-of-house, and public areas and ensure timely closure of pending items.
Key Responsibilities:
- Advise and guide Unit Facility Managers on best practices, process flows, resource allocation, and vendor management.
- Review daily, weekly, and monthly housekeeping schedules from each unit to ensure efficiency and adherence to preventive maintenance plans.
- Collaborate with Engineering and Operations teams to address maintenance issues identified during inspections.
- Monitor facility management budgets across properties, optimising manpower, inventory control, and chemical usage without compromising quality.
- Support recruitment, on-boarding, and training of facility staff at unit level, ensuring skill development and service excellence.
- Analyse member and guest feedback related to housekeeping and initiate corrective measures.
- Provide periodic reports to corporate leadership on housekeeping performance, snag closure rates, and brand compliance scores.
- Stay updated on industry innovations in cleaning equipment, materials, and sustainable housekeeping practices to recommend upgrades.
- Proven expertise in managing housekeeping operations in luxury hotels or premium lifestyle clubs.
- Strong eye for detail, with the ability to identify and resolve discrepancies in upkeep and maintenance.
- Excellent leadership and coaching skills to influence and guide unit-level teams.
- Proficiency in snag list creation and follow-up tracking tools.
- Strong coordination skills across multiple properties, with the ability to prioritise tasks effectively.
- Proficiency in vendor management including vendor negotiation, performance monitoring, and cost optimisation.
- Knowledge of sustainable cleaning solutions and modern housekeeping technology.
Qualifications:
- Bachelor's degree in Hotel Management or related field.
- 8–12 years' experience in housekeeping leadership within luxury hospitality.
- Multi-property or corporate-level experience preferred.
