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Data Onboarding Specialist
2 weeks ago
A leading company is seeking an experienced Onboarding Expert to join their team. In this role, you will be responsible for ensuring a smooth onboarding process for new customers by assisting with data integration, ETL/ELT operations, and technical configurations.
Responsibilities:
- Lead customer onboarding sessions, ensuring smooth product adoption and integration.
- Assist customers in migrating data through ETL/ELT pipelines while ensuring data accuracy and consistency.
- Perform SQL queries and database operations to validate, transform, and troubleshoot customer data.
- Utilize advanced Excel and spreadsheet skills for data manipulation, validation, and reporting.
- Collaborate with cross-functional teams, including Product, Engineering, and Support, to enhance onboarding experiences.
- Provide technical support and guidance on data-related challenges during onboarding.
- Develop and maintain documentation for onboarding processes, best practices, and troubleshooting guides.
- Work effectively to overlap with U.S. time zones to support global customers.
Requirements:
- 3 to 5 years of experience in SaaS onboarding, data operations, or a related technical field.
- Proficiency in ETL/ELT processes and data transformation methodologies.
- Strong SQL skills with experience in writing complex queries, data validation, and troubleshooting.
- Advanced Excel and spreadsheet skills, including formulas, pivot tables, and automation.
- Scripting expertise (preferably in Python, Shell, or other relevant languages) is highly preferred.
- Excellent problem-solving skills with a keen eye for detail.
- Strong communication and interpersonal skills to engage effectively with customers.
- Ability to manage multiple onboarding projects simultaneously in a fast-paced environment.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge technology.
- Fast-paced and dynamic work environment.
- Chance to make a real impact on a growing company.