Operations Manager

4 weeks ago


Bengaluru, Karnataka, India Flipkart Full time

Job Overview

At Flipkart, we are looking for a highly skilled Operations Manager to join our team and manage our customer experience (CX) partners. This is a critical role that requires strong leadership skills, analytical mind, and excellent communication abilities.

Key Responsibilities:

  • Work closely with outsourced partners (OSP) and develop processes for monthly billing workings, partner invoicing, and end-to-end payments.
  • Ensure accurate validation of OSP billing workings and obtain timely billing approvals from the business finance team for invoice generation.
  • Create and track purchase requests/orders ensuring required documentation is in place for processing OSP payouts.
  • Report and track purchase orders, invoices, and payments for CX OSP partners.
  • Coordinate with the business finance team to close open purchase orders and requests in the ERP system upon processing OSP payments.
  • Follow up with the vendor help desk and accounts payable team to ensure on-time payments to CX partners.
  • Translate learnings from monthly billing into operational planning and contractual terms and conditions.

Requirements:

  • 2-3 years of experience in workforce management after graduation or 1-2 years of experience after post-graduation in management (MBA or PGDM).
  • Experience and proficiency in working with outsourced partners in commercial, billing, and invoicing areas.
  • Excellent understanding of contact centre operational metrics, commercial models, and process flows in invoicing partners.
  • Strong relationship management, analytical, and communication skills.
  • Excellent written and verbal communication skills.
  • Proficiency in MS Office, particularly working in spreadsheets.
  • Prior experience in managing or handling temp staff operations and billing.

Salary: ₹20 lakhs per annum (approximately $25,000 USD), depending on location and experience.

Benefits: Comprehensive health insurance, retirement plan, paid time off, and opportunities for professional growth and development.



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