Operations Manager
4 weeks ago
Job Overview
At Flipkart, we are looking for a highly skilled Operations Manager to join our team and manage our customer experience (CX) partners. This is a critical role that requires strong leadership skills, analytical mind, and excellent communication abilities.
Key Responsibilities:
- Work closely with outsourced partners (OSP) and develop processes for monthly billing workings, partner invoicing, and end-to-end payments.
- Ensure accurate validation of OSP billing workings and obtain timely billing approvals from the business finance team for invoice generation.
- Create and track purchase requests/orders ensuring required documentation is in place for processing OSP payouts.
- Report and track purchase orders, invoices, and payments for CX OSP partners.
- Coordinate with the business finance team to close open purchase orders and requests in the ERP system upon processing OSP payments.
- Follow up with the vendor help desk and accounts payable team to ensure on-time payments to CX partners.
- Translate learnings from monthly billing into operational planning and contractual terms and conditions.
Requirements:
- 2-3 years of experience in workforce management after graduation or 1-2 years of experience after post-graduation in management (MBA or PGDM).
- Experience and proficiency in working with outsourced partners in commercial, billing, and invoicing areas.
- Excellent understanding of contact centre operational metrics, commercial models, and process flows in invoicing partners.
- Strong relationship management, analytical, and communication skills.
- Excellent written and verbal communication skills.
- Proficiency in MS Office, particularly working in spreadsheets.
- Prior experience in managing or handling temp staff operations and billing.
Salary: ₹20 lakhs per annum (approximately $25,000 USD), depending on location and experience.
Benefits: Comprehensive health insurance, retirement plan, paid time off, and opportunities for professional growth and development.
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