Leadership Service Delivery Head

6 days ago

Bengaluru, Karnataka, India VOIS Full time

**Leadership Opportunity:**

We are seeking an experienced Leadership Service Delivery Head to lead our customer success team at VOIS. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.

This is an exciting opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. You will have the chance to make a real impact on our business and contribute to the growth and success of VOIS.

**Key Responsibilities:**

  • Develop and implement customer-centric strategies to improve satisfaction and loyalty
  • Lead a team of customer success managers and support executives
  • Manage debt and credit performance, ensuring timely payment and reduction of aged debt
  • Ensure timely delivery of customer reports and metrics
  • Drive continuous service improvement through process enhancements and new initiatives

**Requirements:**

  • 8+ years of overall experience in customer-facing roles
  • Minimum 3+ years of experience in people management and team leadership
  • Strong understanding of telecommunications and terminology
  • Excellent communication and interpersonal skills
  • Ability to work effectively with cross-functional teams and stakeholders

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