Head of Service Delivery

2 weeks ago

Bengaluru, Karnataka, India Ridgetop Dental International Pvt Ltd Full time

About Us:

Ridgetop Dental International (RDI), established in 2012, is a leading provider of premium dental care, known for adhering to international standards and leveraging advanced technology. We operate multiple state-of-the-art dental centers across Bangalore, including our flagship clinic in Koramangala, our Trinity Clinic on Haudin Road, and our affiliate clinic, Eversmiles, in Indiranagar.

With expertise in advanced treatments like dental implants and full-mouth rehabilitation, we are committed to delivering precision-driven, patient-centric care. We seek dedicated professionals who share our vision of transforming oral healthcare standards in India and ensuring an exceptional experience for every patient.

Only MDS candidates and BDS candidates with 10+ years experience are requested to apply others refrain from applying.

Job Title: Head of Service Delivery & Clinical Operations

Company Name: Ridgetop Dental International Pvt. Ltd.

Location: Bangalore, India

Role Overview:

The Head of Service Delivery & Clinical Operations is responsible for ensuring exceptional patient care, operational excellence, and revenue growth across all centers. This leadership role requires a balance of strategic execution, clinical excellence, and people management skills to inspire and guide the clinical teams toward superior patient outcomes while aligning with business objectives. As a key driver of the company's expansion in Bangalore, this role ensures a seamless transition, standardization of processes, protocols, and operational efficiency for clinical operations while maintaining the highest standards of clinical care and patient satisfaction. Reporting Structure: Reports to CEO Ridgetop Dental International

Key Responsibilities

1. Clinical Operations & Quality Assurance


•       Standardize and enforce best-in-class treatment protocols.


•       Oversee end-to-end patient experience, ensuring seamless service delivery.


•       Conduct regular case reviews to enhance treatment planning and reduce rework.


•       Ensure strict adherence to infection control and hygiene protocols.


•       Collaborate with Chief Clinical Director to enhance SOPs and quality standards.

2. Leadership & Team Development


•       Act as a mentor and coach, driving continuous improvement in clinical skills.


•       Establish a culture of learning, ethical treatment planning, and patient advocacy.


•       Conduct regular training and case discussion sessions for skill enhancement.


•       Encourage multi-disciplinary collaboration for complex cases.

3. Workforce Management & Cross-Functional Collaboration


•       Work with HR to hire, train, and retain skilled clinical teams.


•       Partner with Finance to balance operational costs and clinical excellence.


•       Ensure smooth clinic operations by coordinating with Admin & Facilities.

4. Expansion & Scalability


•       Develop a scalable operational model to support growth from 3 to 12 centers.


•       Ensure new clinics are fully operational with well-trained teams.


•       Implement knowledge-sharing frameworks for new and existing centers.

5. Revenue Growth & Business Alignment


•       Drive KPIs for revenue, case acceptance, and patient retention.


•       Ensure all clinics meet or exceed their financial targets.


•       Work with marketing & business teams to enhance patient referrals.


•       Monitor patient feedback and resolution strategies to improve satisfaction.

6. Governance & Reporting


•       Report directly to the CEO, aligning clinical and business strategies.


•       Ensure compliance with industry standards, legal regulations, and SOPs.


•       Collaborate with HR, Finance, and Admin to ensure financial and workforce efficiency.

Key Outcomes for the Role

1. Consistent Clinical & Service Excellence

·      Standardized clinical protocols and treatment guidelines across all centers.

·      High treatment acceptance rates and improved case success outcomes.

·      Enhanced patient experience, minimizing complaints and improving trust.

2. High-Performing Clinical Teams

·      Dentists and clinical staff are highly skilled, engaged, and motivated.

·      Increased comprehensive treatment planning and execution.

·      Stronger mentorship and professional development programs.

3. Operational & Financial Efficiency

·      Scalable processes for clinical operations and expansion.

·      Revenue growth through improved conversion rates and treatment acceptance.

·      Controlled costs without compromising quality and patient satisfaction.

Qualifications:


•       Bachelor's degree in Dentistry (BDS) with an MDS in a relevant specialization preferred.


•       Minimum 5+ years of clinical experience with leadership responsibilities.


•       Strong understanding of treatment planning, case acceptance, and operational efficiency in healthcare.


•       Experience in scaling clinical operations and managing multiple dental centers is a plus.

Skills:

  • Strategic Leadership: Ability to scale operations while maintaining high clinical standards.
  • Empathy & Motivation: Engage, inspire, and uplift clinical teams, fostering a culture of learning and professional development.
  • Patient-Centric Approach: Commitment to high-quality, ethical treatment with a focus on patient satisfaction.
  • Collaboration & Influence: Strong cross-functional teamwork with HR, Finance, Admin, and Marketing to align clinical and business goals.
  • Financial Acumen: Understanding of revenue models, cost management, and profitability while ensuring quality care.
  • Operational Excellence: Ability to streamline workflows, implement standardized protocols, and enhance service efficiency.
  • Strong Communication: Skilled in mentoring, guiding, and aligning teams through clear communication and conflict resolution.

Compensation:

  • Competitive Salary Package (Based on experience and qualifications).
  • Performance-based incentives.
  • Opportunities for professional growth and leadership development.

This is a career-defining opportunity for an experienced dental professional to lead a rapidly expanding healthcare organization and set new benchmarks in clinical excellence and patient care. Apply now and be part of our mission to transform oral healthcare in India

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