
IT Infrastructure Specialist
7 days ago
IT Infrastructure Manager (Server & OS)
Job Summary
A seasoned IT professional responsible for overseeing day-to-day operations of the Wintel environment, including Servers, Virtualization platform, and associated technologies.
Key Responsibilities
- Manage global Wintel operations (Windows & Linux, Virtualization, File Servers, and related Ecosystem) in partnership with a service provider.
- Lead 24x7 BAU activities, incident response, and escalations with hands-on technical depth.
- Govern patch compliance, performance optimization, and infrastructure hardening.
- Review, standardize, and drive continuous improvement of operational tasks and GSOPs.
- Design, manage, and perform DR for applications inline with Backup, Storage, and Application teams.
Project Management & Technical Delivery
- Lead the technical execution of infrastructure projects, including OS upgrades, migrations, and platform transitions.
- Architect and implement infrastructure solutions for new business requirements.
- Drive initiatives for virtualization, automation, capacity planning, and legacy system upgrades.
- Ensure proper documentation and technical sign-off for infrastructure change implementations.
- Lead the technical governance of infrastructure changes, ensuring impact analysis, rollback plans, and CAB approvals.
- Manage annual IT infrastructure budgets including hardware refresh, AMC, licensing, and managed services costs.
Governance, Compliance & Audit
- Maintain compliance with internal controls, GxP, and InfoSec policies.
- Conduct periodic review of EOL/EOS platforms and define decommission strategies.
- Track and resolve audit findings, document evidences, and support RCA processes.
People & Stakeholder Management
- Mentor and develop Wintel L2/L3 team members and assess skill readiness in tower in line with service provider.
- Collaborate with application, security, and compliance teams for cross-functional initiatives.
Vendor & Partner Management
- Govern SLAs, KPIs, and deliverables of infrastructure service partners.
- Lead operational governance meetings with service provider and track performance metrics.
- Review contract alignment, invoicing accuracy, and resource utilization.
Financials, Inventory & Risk
- Govern asset lifecycle and Wintel server license compliance across environments.
- Maintain an up-to-date CMDB and ensure accuracy for DR/BCP planning.
- Highlight cost drivers, propose optimization opportunities, and assist in budget forecasting.
Innovation & Strategic Planning
- Identify infrastructure gaps and propose innovative solutions including automation.
- Drive modernization of Windows platforms and transition cloud environments which are supported.
Requirements
- Graduation degree required.
- Certification and trainings on following technology domains:
- Microsoft Certified: Windows Server Administrator
- VMware VCP, Hyperconverged
- ITIL Foundation
- Scripting language VB, Bash or Powershell
Experience
10 to 12 years experience required.
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