Senior Care Specialist

4 days ago


Mumbai, Maharashtra, India Luma fertility Full time
Job Title: Senior Care Specialist

Luma Fertility is a pioneering fertility company dedicated to revolutionizing the fertility space with a customer-centric and tech-enabled approach. Our mission is to create a gold-standard IVF experience with in-house doctors, the best success rates, and advanced protocols.

The Senior Care Specialist will be the primary point of contact for patients at our IVF clinic, guiding them through the complexities of fertility treatments to ensure a seamless and positive experience. This role is essential for building strong relationships with patients, providing education, and coordinating care among various specialists.

Key Responsibilities:

  • Patient Liaison: Serve as the main point of contact for patients, addressing inquiries, providing support, and ensuring a compassionate experience throughout their treatment journey.
  • Coordinate & Organize: Generate journey maps and calendars based on treatment plans. Facilitate, track and document completion of tests and diagnostic procedures
  • Education & Guidance: Educate patients about IVF processes, treatment options, and any associated procedures; provide resources and information to empower patients in making informed decisions.
  • Care Coordination: Collaborate with medical staff, specialists, and support services to coordinate appointments, tests, and treatments, ensuring a smooth workflow and timely patient care.
  • Emotional Support: Offer empathetic support to patients and their families, acknowledging the emotional aspects of fertility treatment and providing referrals to counseling or support groups as needed.
  • Follow-Up: Regularly check in with patients to monitor their progress, address concerns, and keep them informed of upcoming steps in their treatment plans.
  • Feedback & Improvement: Gather patient feedback to identify areas for improvement in the patient experience and contribute to the development of clinic policies and procedures.
  • Administrative Duties: Maintain accurate records of patient interactions, schedule appointments, and assist with insurance verification and billing inquiries.

Benefits:

  • Competitive Salary and comprehensive benefits package.
  • Opportunity to shape the future of healthtech and make a significant impact.
  • Collaborative and supportive work environment that encourages innovation and growth.
  • Professional development opportunities and career advancement prospects.


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