Senior Client Relations Specialist

1 week ago

Navi Mumbai, Maharashtra, India beBeeClient Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title

Key Responsibilities:

  • Establish and maintain effective client relationships as the primary point of contact.
  • Develop a deep understanding of client needs and deliver services that meet or exceed expectations in a timely manner.
  • Regularly schedule meetings with clients to review project progress, address concerns, and ensure satisfaction.
  • Coordinate project delivery by delegating tasks to the team with realistic deadlines.
  • Manage client accounts by liaising with internal teams to fulfill client requirements.
  • Resolve client issues promptly and escalate when necessary to guarantee client satisfaction.
  • Identify new business opportunities within existing accounts to drive revenue growth.
  • Stay up-to-date with industry trends, competitor activities, and market dynamics to offer tailored solutions aligned with client needs.

Key Requirements:

  • Excellent communication, negotiation, and interpersonal skills are essential for success in this role.
  • The ability to manage multiple clients and prioritize tasks efficiently is crucial.
  • A proactive and customer-focused approach is required to excel in this position.
  • Superb problem-solving skills are necessary to handle client concerns effectively.
  • Previous experience in an ad agency or design firm is highly valued.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health insurance and other benefits.
  • Opportunities for career growth and professional development.
  • A dynamic and collaborative work environment.

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