Diligent IT Support Specialist

2 weeks ago

Pune, Maharashtra, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

We are seeking a diligent and resourceful IT Support Specialist to join our team. This individual will be responsible for ensuring the smooth day-to-day operation of our IT infrastructure, providing technical assistance to employees with hardware and software issues, and playing a key role in maintaining system reliability and security.

  • Key Responsibilities:
    • Technical Support & Troubleshooting : Offer first-line technical support for hardware, software, and networking issues across the organization.
    • Troubleshoot and resolve Windows and MacBook issues via email, phone, or in person.
    • Resolve LAN, WAN, VPN, and Wi-Fi connectivity issues effectively.
    • Coordinate with third-party vendors for escalated hardware/software issues and support.
  • IT Asset Management & Procurement : Install, configure, and maintain laptops, desktops, printers, mobile devices, and network devices (e.g., WiFi Access Points).
  • Manage the asset inventory register and rental assets.
  • Assist in the procurement of IT equipment and peripherals through the internal approval process.
  • Verify vendor invoices and submit them to the accounts team for processing.
  • Employee Onboarding & Offboarding: Support onboarding and offboarding activities by provisioning/de-provisioning hardware and access (e.g., system login credentials, email accounts).
  • Dispatch and handover welcome kits and required IT assets to new joiners.
  • System Administration: Manage and administer Google Workspace and Slack admin portals.
  • Monitor system performance to ensure optimal availability and uptime.
  • Manage and maintain physical security infrastructure including door access systems and CCTV cameras.
  • Compliance & Security: Collaborate with the Security team to manage tools like ManageEngine and CrowdStrike.
  • Work with the Security Engineer to support ISO and SOC2 compliance efforts.
  • Other Administrative Responsibilities: Maintain courier records and support related documentation.
  • Coordinate maintenance activities for office printers with vendors.
Requirements

We are looking for an ideal candidate who has:

  • Bachelor's degree in Computer Science, IT, or a related field.
  • Relevant certifications (CompTIA A+, Network+, Google Workspace Admin, etc.) are a plus.
  • At least 4 years of experience in IT support or desktop support roles.
  • Strong hands-on experience with Windows and MacOS systems.
  • Exposure to managing SaaS platforms like Google Workspace, Slack, and endpoint security tools.

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