Digital Community Outreach Specialist
2 weeks ago
About the Role
We are seeking a skilled Community Engagement Professional to join our team. The successful candidate will be responsible for building and managing a strong, engaged online community across various platforms.
Main Responsibilities
- Develop and execute engagement strategies to foster discussions and increase participation.
- Respond promptly to inquiries, moderate discussions, and resolve concerns in a professional manner.
- Create engaging content including posts, polls, newsletters, and announcements to keep the community informed.
- Organize and host interactive virtual events such as AMAs, contests, and live discussions to strengthen community bonds.
Cross-Functional Collaboration
- Work closely with marketing, customer support, and product teams to share community insights and support key initiatives.
- Act as the voice of the community internally by relaying feedback, trends, and suggestions for continuous improvement.
Requirements
- Proven experience as a Community Manager or similar role, with expertise in online engagement and moderation.
- Excellent verbal and written communication skills with the ability to engage diverse audiences.
- Strong understanding of the technology and professional services industry.
- Ability to build relationships and foster a welcoming, inclusive environment.
- Self-starter with the ability to manage multiple initiatives in a fast-paced and collaborative environment.
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