Technical Expert Role

9 hours ago


Kollam, Kerala, India beBeeExpert Full time ₹ 5,00,000 - ₹ 10,00,000
Technical Expert Role

The primary objective of this technical role is to provide expert assistance and support to customers. This involves identifying and resolving complex issues, as well as providing solutions.

Key Responsibilities
  • Exceptional communication skills (verbal and written)
  • Typing proficiency (60-80 WPM)
  • Troubleshooting experience: diagnosing and resolving complex issues with documented procedures
  • Support experience: familiarity with methodologies, case lifecycles, and analytical skills for breaking down issues
  • Knowledge on ticketing tools and ITIL frameworks
  • Experience in infrastructure, storage, and service desk (minimum 6 months)
  • Proficiency in Google products (Gmail, Calendar, Meet, Drive, Docs, Sheet, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, Appsheet)
Mandatory Qualifications
  • End-to-end knowledge in the Record to Report Process
  • Strong knowledge of MS Office Word, Excel, and PowerPoint

Eligibility Criteria: Minimum 15 years of regular education; flexible work arrangements including night shifts and rotation shifts; candidates must have registered EPs and submit a valid copy of the TCS application form during the drive.



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