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Change Expertise Manager

2 weeks ago

Kurnool, Andhra Pradesh, India beBeeChangeManagement Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: Change Expertise Manager

A change expertise manager is a critical role that requires strategic planning, project management, and customer relationship building. The key goals of this role include delivering high-quality solutions within given timelines and budgets while maintaining excellent customer satisfaction levels.

The primary responsibilities of a change expertise manager include:

  • Managing multiple transitions as assigned, serving as the primary point of contact for customers.
  • Serving as a first escalation point for internal and customer issues.
  • Facilitating governance calls and meetings to ensure internal and customer updates are shared effectively.
  • Developing training plans to enhance the skills of the team, including conducting assessments to gauge training needs and identify areas for improvement.
  • Defining project scope, goals, and deliverables in alignment with strategic business objectives.
  • Contributing to solution development for RFPs/RFIs and other pre-sales support activities.
  • Identifying business cases and developing project plans and transition plans based on solution complexity, priorities, and deliverables.
  • Streamlining transition methodologies to reduce time, costs, risks, and improve quality.
  • Assuming risk management responsibilities, understanding business and operational risks, and developing mitigation plans.
  • Maintaining project management documents, including status reports, project plans, knowledge transfer documentation, and requisite approvals.

This role requires a unique blend of technical, business, and interpersonal skills. A successful candidate will have a strong track record of delivering projects on time, within budget, and to the satisfaction of all stakeholders.

Benefits of this role include:

  • Opportunities for professional growth and development.
  • Collaborative work environment with a talented team of professionals.
  • Chance to make a meaningful impact on the organization's success.